Shipping & Returns Policy

1. 100% Free Insured Transit Across India

Aurix provides 100% complimentary, insured doorstep delivery on every order without minimum spend limitations across all serviceable postal PIN codes in India. Shipments are transported via specialized precious cargo couriers Sequel Secure and Blue Dart Apex with full transit insurance liability.

2. Dispatch & Delivery Timelines

• Metro Cities: 2 to 4 Business Days (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune & Ahmedabad).

• Rest of India: 4 to 7 Business Days with real-time GPS tracking telemetry.

3. Tamper-Evident Pouch & Secret OTP Handover

Each parcel is vacuum-sealed in a tamper-evident holographic security pouch. Delivery requires verification of a confidential 4-digit One-Time Password sent to the buyer's registered mobile number at the moment of handover.

4. 14-Day Hassle-Free Returns

Catalogue jewellery in unworn condition with intact security tags, BIS hallmark certificates, and invoice may be returned within 14 calendar days of delivery for a 100% full refund with complimentary armed pickup.

5. Lifetime Buyback & Exchange

• Lifetime Exchange: 100% of gold value at prevailing 22K benchmark bullion rate toward any new Aurix creation.

• Lifetime Buyback: 97% of gold value at prevailing benchmark bullion rate with direct bank transfer.